Privacy Policy

Quantum Pure – Privacy Policy

Last updated: December 2025

Quantum Pure is committed to protecting your privacy and the security of your personal information.

What information we collect

When you enquire or book a home survey or installation, we may collect:

• Your name
• Email address
• Phone number
• Home address
• Details relevant to your water system and installation

How we use your information

We only use your information to:

• Respond to enquiries
• Arrange your home survey or installation
• Provide essential support and warranty assistance
• Send updates regarding your booking

We do not sell or share your information with third parties for marketing.

Lawful basis for processing

We process your data under:

• Contract (to provide quotes, surveys & installation services)
• Legitimate interest (to follow up on your enquiry)
• Consent (if you opt-in to future updates)

Sharing your information

We may share limited data only when necessary, such as:

• With Osmio for product warranty and technical support
• With installation partners strictly for completing work

All partners follow UK GDPR requirements.

How long we keep your data

We retain relevant records for up to 6 years for legal & warranty purposes.

You may request deletion of marketing-only data at any time.

Your rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Ask us to delete your information when appropriate

Security

We take reasonable measures to protect your personal information from unauthorised access and misuse.

Contact us

To exercise your data rights or ask privacy questions:

📧 privacy@quantumpure.co.uk

📍 Chester & North Wales, UK